Swedish research report: Design methods for improved service

Submitted by Jussi Sorsimo on Fri, 12/18/2009 - 17:03

The aim with this research project is to explore how the professional design process and its methods can enhance and improve the user involvement in early phases of service development. More specifically how the design process can improve the communication between the user and the company and the company’s preparedness to include user ideas in their development.