"The role of design in public services" by a Design Council Research Briefing

Recent evidence shows that design methodologies can drive innovation in public services. Rapid prototyping creates efficiencies by designing out problems early, and the collaborative nature of many design projects can engage public sector workers, frontline staff and users in the development and delivery of new services.

However, research also shows many public service providers lack the knowledge and skills to use design as a strategic approach to innovation. Developing this capacity would help public sector organisations manage their creative processes and find innovative solutions for service delivery.

Interesting research by Design Council UK. Read more: www.designcouncil.org.uk/briefing02