Short film produced by Oxford Academy of Documentary Films: What do service designers do?

The film follows the designers (live|work) as they go through some of their process (g-Nostics), and finds that service designers do three things that distinguish their work from that of others. Firstly, the designers looked at the human experience as a whole and in detail. Secondly, they made the service tangible and visible. Finally, they created service concepts.

http://www.sbs.ox.ac.uk/D4S/videoArchive/index.html

http://www.sbs.ox.ac.uk/D4S/videoArchive/D4S_mp4_full.mp4 (high resolution)